Can Evidence-Based Chatbots Educators Prevent Burnout?

Burnout एकच is a single word but a constant theme in conversations with my teachers, who this year have been hit harder than ever by the workload and the constant stress associated with the epidemic.

A survey by the Rand Corporation confirms this trend. In 2021, One of the four teachers He said he is likely to quit his job within a year, one in six before the epidemic. But teachers are not the only ones who are stressed. This has been found in another survey Three quarters The superintendent considered leaving in the 2020/2021 school year.

How can we lighten the load on our teachers and school leaders?

To combat the burnout associated with the implementation of epidemic measures, the RAND survey suggests that districts “recruit additional staff and deploy multiple communications systems.” For many districts, it is simply not possible to hire enough staff to support thousands of families in their schools Increased shortage of school staff due to epidemics. In this case, we should pay attention to our “communication system” for innovation.

Save employees time with behaviorally intelligent chatbots

In K-12 education, behaviorally intelligent chatbots are emerging as a major tool to improve how school districts support and communicate with large families. This new technology combined one The basis of the evidence Personalized information, including automatic messaging, often by sending text and responding to questions in real time.

To build their knowledge base, chatbots must first be connected to essential data sources, such as school information systems. Then, with machine learning, they become smarter over time. As a result, chatbots can enhance the school team’s ability to handle large amounts of communication that needs to happen every day.

Instead of asking overworked employees to send messages to families and students, schools can deploy chatbots capable of responding to parents’ questions quickly and even sympathetically. Anything that the chatbot cannot answer is forwarded to the appropriate staff member.

Last year, when the Massena Central School District in New York brought a chatbot, they decided to name it Ryder after their mascot. Introducing him to his community as “Siri” for the school, he began using his chatbot to send positive, confirming messages and important information when an epidemic forced him to switch to remote notifications. For example, they used Raider to ask if families needed help and to tell them that school meals and snacks were free for pickup or delivery.

“When I asked parents what they thought of Ryder, they said it was weird at first to talk to the school on a chatbot, but they really liked how the answers to their questions were available 24/7,” says Kristin Kolaruso. Martin, community school director. “Soon, we had parents and other family members asking if they could be added to the chatbot. From a district perspective, we recognize the time and cost savings that parents typically handle in phone calls and emails. ”

Within weeks of Ryder’s introduction, the Masena Central School District sent 13,105 texts to parents and students. This saves employees 328 hours of time and saves thousands of taxpayer dollars that would have been spent on hiring additional staff. Now that schools are back on campus, the chatbot is taking the initiative for parent and student participation, one conversation at a time, allowing staff to dedicate their attention to other support-focused tasks.

Views of Ryder’s Impact by Numbers (Credit: All Here)

A sympathetic, supportive counselor when families are most in need

Imagine having a personal advisor to guide each student’s family ज्या who knows the answers to all common questions, can speak multiple languages, and can answer questions right away, even at night or on weekends. With recent advances in technology, the behaviorally intelligent chatbot makes it possible to support every family in the district.

Of course, the chatbot may not know all the answers. Many situations require in-depth commitment that only a staff member can provide. But in most cases, a chatbot can:

  • Improve student attendance by sending automatic messages to parents when their child misses school.
  • Provide timely, personalized reminders to families to complete important paperwork.
  • Help families navigate questions about the COVID-19 protocol and vaccine requirements.
  • Check mental health and highlight health resources.
  • Troubleshoot and answer common IT-related questions.
  • Provide timely assistance to families who speak English as a second language.
  • Help families navigate new schedules and calendar updates.
  • Send surveys to capture parental feelings and gather community feedback.

Such simple tasks, even when necessary, take away valuable time from the school staff. Even if a chatbot saves only 60 minutes a week that would otherwise be spent returning text and leaving voicemail, it is a full hour that can now be spent taking care of a needy student or teacher himself.

A Friendly Reminder to Parents of Outbreak Safety Precautions (Credit: AllHere)

Removing the burden of teachers and school staff

Most teachers will tell you that, before 2020, there were not enough hours in a day to complete their work. Three-quarters of the National Board now has certified teachers Report Working more hours since the epidemic began. This is a straightforward way to burnout.

To retain teachers, we need to enable them to focus on what they do best. We need to think realistically about things that steal their time and, ultimately, their desire to stay in business.

Advanced technology has changed family expectations about where and how fast communication takes place. Equipped with the right tools, the school staff can meet these new expectations and at the same time be relieved of the workload that is constantly at risk of being overwhelmed.

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